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Frequently Asked Questions: Installation
Q: The license key or files aren't uploading
A: Your file upload is not configured correctly in PHP. Open the php.ini file and ensure that upload_tmp_dir is uncommented and is set to writable for the web server's user account. On Linux/Unix, the user may be Nobody or Apache, and on Windows it may be IUSR_* (where * represents the computer's name). You'll also need to ensure that its specified correctly in the php.ini file:
- For Windows servers, use something similar to C:\\WINDOWS\\TEMP\\ where C: must be in caps and the path must end in \\. Double slashes are essential if you use backslash; if this doesn't work, use the forwardslash option as for Linux.
- For Linux/Unix servers, use something similar to /path/to/temp_dir/ where the path must end in /
Q: When testing PHP CLI on Windows, you receive an error starting with 'Unable to Fork'...
A: This error is a result of insufficient file permissions. You will need to locate C:\Windows\system32\cmd.exe and set the permission to at least Read & Executable for Internet Guest user accounts.
Q: I tried connecting to my MS-SQL database and received the following error: Changed database context to ...
This is currently an unresolved bug in PHP 4.3.10; the only known solution is to downgrade to 4.3.9. Sorry...
Q: The installation program reports an error: "Error: Files could not be extracted from archive."
The install directory (that the install files reside in) is not writable. Please enable write permission in the install folder and possibly in the Ensight folder as well once installation is complete. We also recommend setting the wwwroot or htdocs directory to writable to prevent further installation problems.
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